This policy covers products purchased directly from SlipFit™, including our 3D printed products, third-party accessories, and kits. Please review the information below before requesting a return or exchange.
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Contact SlipFit™ within 14 calendar days of delivery to request an exchange or store credit. Please contact us before shipping anything back so we can provide return instructions and the correct shipping address.
For change-of-mind returns, products must be unused and in their original packaging, with all supplied parts and accessories included. Kits must be returned complete unless we have agreed otherwise.
Eligible change-of-mind returns are accepted for an exchange or store credit only. We do not offer refunds for change-of-mind returns. Exchanges are subject to availability.
Once your return has been received and inspected, we will contact you to confirm eligibility and arrange your exchange or store credit.
How to request a return
- Contact us with your order number, the item you wish to return, and the reason for your request.
- Wait for our return instructions before shipping your package.
- Package the item securely, include your order number and any return authorization provided, and keep your shipping receipt.
Return postage
For change-of-mind returns, buyers are responsible for arranging and paying for return shipping. SlipFit™ does not provide return labels for these returns. You may choose your preferred carrier; we recommend using a service with tracking.
If we sent the wrong item or your product arrived defective, SlipFit™ will cover return postage. Please contact us before purchasing postage or returning the item so we can confirm the shipping arrangements.
Incorrect or defective items
If you received the wrong item or believe your product arrived defective, please contact us promptly with your order number, a description of the issue, and photographs where helpful. For kits, please identify the affected component.
We will review the issue and explain the next steps. The unused-condition and original-packaging requirements for change-of-mind returns do not prevent you from reporting an incorrect or defective item.
3D printed product appearance and quality
Our 3D printed products may have visible layer lines, surface texture, or minor printing artifacts. A completely smooth finish should not be expected on every surface.
Every part is inspected before shipping and must meet our quality control requirements for durability and usability. Cosmetic variations that do not affect these requirements are a normal characteristic of our 3D printed products.
If you believe a printing issue affects a part’s durability or usability, please contact us so we can review it.
Color variations
Filament colors may vary between suppliers and production lots. Occasionally, we may use a similar shade in place of our usual color. Product colors may therefore differ slightly from photographs or previously purchased parts.
If a particular shade or matching an existing part is important to you, please contact us before ordering.
Third-party products
Some products and kit components sold by SlipFit™ are manufactured by third parties. SlipFit™ does not manufacture these items or control the manufacturer’s production quality.
Third-party products purchased from us are eligible for an exchange or store credit under the return conditions above. If an item arrives incorrect or defective, please contact us so we can review the issue; SlipFit™ will cover return postage.
Contact SlipFit™
For return requests, exchange questions, or concerns about an order, please use our contact form. Include your order number so we can help you.